Each hotel maintains its own website with dedicated contact information, including phone number, email, and often a WhatsApp option. Visit the specific hotel's site to find their contact details.

Yes, WhatsApp is available as a contact method both on this Ivy Group website and typically on individual hotel websites, offering a quick and convenient way to reach out with questions.

Support is available in English, Azerbaijani, and Russian across Ivy Group's website and most of our properties, so you can reach out in whichever language you feel most comfortable using.

Yes, you can send an email using the address listed on the contact page, which will reach the appropriate team to assist with general questions about the network.

Response times can vary, but WhatsApp messages are typically the fastest way to get a reply, while email inquiries may take a bit longer depending on the volume of requests.

Phone numbers for each property are listed on that hotel's own website, typically in the header, footer, or dedicated contact page.

Since hotel front desks operate 24 hours a day, guests can typically reach the property directly by phone at any time. General inquiries through the website may receive a response during business hours.

If an issue arises after your stay, contact the specific hotel directly by phone, email, or WhatsApp as soon as possible so they can address your concern appropriately.

Yes, feedback is welcome through the contact form on this website, or you can share it directly with the specific hotel where you stayed, which may help them address your comments more directly.

For business partnership inquiries, such as corporate events or media collaborations, use the contact form on this website to describe your proposal, and the appropriate team will follow up with you.

Yes, individual hotels and restaurants within Ivy Group maintain their own social media presence, and messaging them directly through those platforms is often an effective way to get a quick response.

Ivy Group's central contact channels handle general questions about the network as a whole, while individual hotel contacts are best for booking-related, property-specific, or urgent guest matters.

While this website does not offer direct trip planning services, you can review each hotel's details here and then contact the individual properties to coordinate stays or events across multiple locations.

If you have a question related to something you read on our blog, you are welcome to reach out through the contact form on this website, and we will do our best to point you in the right direction.

Yes, the WhatsApp contact option and listed phone numbers on this website and individual hotel sites allow you to speak with someone directly rather than only submitting a form.

For employment-related questions, it is best to contact the specific hotel directly, as hiring is typically managed at the property level rather than centrally through this website.

In case of an emergency during your stay, the fastest option is always to contact hotel staff directly on-site or by phone, since local emergencies require immediate, in-person assistance.

Rather than a single centralized customer service department, each hotel within Ivy Group manages guest support directly through its own front desk and contact channels.

Each hotel's own website typically includes an address and map, making it easy to find directions using navigation apps like Google Maps.

Yes, media and press inquiries can be submitted through the contact form on this website, and the appropriate team will follow up with the requested information.

If you have received communications you would like to stop receiving, look for an unsubscribe link in the message itself, or contact us directly through the contact form to request removal.

Support is primarily offered in English, Azerbaijani, and Russian. For other languages, it is best to check with the specific hotel to see if additional language support may be available.

If you have not received a response within a reasonable timeframe, we recommend following up through the same channel, or trying an alternative method such as WhatsApp if you initially used email.

Yes, you are welcome to visit any of our properties in person to ask questions and see the facilities before deciding to book, though contacting them in advance to confirm availability for a visit is a good idea.