This Privacy Policy applies to the website you are currently using, operated by Ivy Group as an informational hub for our network of hotels and restaurants across Baku and Gabala. It does not cover the individual booking websites operated by each hotel, which maintain their own separate privacy policies. Please refer to the relevant hotel's own website for information about how they handle data submitted during a booking.

Information We Collect

When you use this website, we may collect information you voluntarily provide through the contact form, WhatsApp messaging button, or any inquiry submitted for general questions about the Ivy Group network. This typically includes your name, contact details such as phone number or email address, and the content of your message. We do not require account creation to browse this website.

How We Use Your Information

Information submitted through this website is used solely to respond to your inquiry, connect you with the appropriate hotel or department, and improve the general information provided across the site. We do not sell, rent, or trade personal information to third parties for marketing purposes.

Cookies and Browsing Data

Like most websites, this site may use cookies or similar technologies to understand general browsing patterns, remember your language preference, and improve website performance. This data is typically anonymized or aggregated and is not used to personally identify individual visitors beyond standard analytics reporting.

Third-Party Services

This website may link to or embed third-party services, including WhatsApp for direct messaging, Google Maps for location display, and analytics tools to understand site usage. These third parties operate under their own privacy policies, and we encourage you to review those policies separately, as Ivy Group is not responsible for how third-party services handle data once you interact with them directly.

Data Retention

We retain information submitted through contact forms or messaging only for as long as necessary to respond to your inquiry and maintain reasonable records for quality and support purposes. If you would like your information removed from our records, you may contact us directly using the details provided on our contact page.

Language and Communication Preferences

This website and its associated communication channels operate in English, Azerbaijani, and Russian. Any information you submit will be handled in the language you use to contact us, and this does not affect how your data is stored or processed.

Your Rights

You have the right to ask what information we hold about you, request corrections to inaccurate information, and request deletion of your information where reasonably possible. To exercise any of these rights, please reach out through our contact page or WhatsApp, and we will respond as promptly as we can.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how our website operates or to comply with updated legal requirements. Any changes will be posted on this page, and we encourage visitors to review it periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out through the contact form or WhatsApp button available on this website, and our team will be happy to assist you.