This depends on the rate type selected, but a common window is 24 to 72 hours before check-in for flexible rates. Always check the specific cancellation terms shown at the time of booking.

Non-refundable bookings typically do not qualify for a refund if cancelled, regardless of the timing. The full amount charged at booking is generally retained by the hotel.

You can typically cancel a reservation through the confirmation email link, your account on the hotel's website if you created one, or by contacting the hotel directly by phone or WhatsApp.

Refund processing times vary depending on your bank or card provider, but typically take between 5 to 14 business days after the cancellation is confirmed by the hotel.

If your reservation was made through a third-party platform such as Booking.com, you will generally need to cancel through that same platform rather than directly with the hotel.

We understand that emergencies happen. Contact the hotel directly as soon as possible to explain your situation, as some properties may offer flexibility beyond their standard policy on a case-by-case basis.

No, cancellation policies can vary between properties and are also tied to the specific rate selected during booking. Always review the policy shown for your exact reservation before confirming.

This depends on the rate and hotel policy. Some rates may allow a partial refund minus a cancellation fee, while others offer no refund at all when cancelling close to arrival.

Yes, event and venue bookings such as weddings or conferences typically follow a separate cancellation and deposit policy from standard room reservations, often requiring more advance notice. Confirm event-specific terms directly with the hotel.

If a hotel needs to cancel a confirmed reservation for reasons on their end, you should not be charged, and any payment already made should be fully refunded. Contact the hotel directly if this occurs.

Yes, in many cases modifying your dates is possible instead of cancelling outright, subject to availability. This may be a better option than cancellation if you are unsure of new travel plans, so contact the hotel to check options.

Yes, refunds are typically issued back to the original payment method used at booking, such as the same credit or debit card, rather than as cash or an alternate form of payment.

Since this website functions as an informational hub rather than a booking platform, any cancellation needs to be handled through the specific hotel's own website or by contacting them directly.

Depending on the rate and hotel, a specific cancellation fee may apply in addition to or instead of a lost deposit. The exact terms will be outlined in your booking confirmation.

In many cases, partial cancellation of a multi-room booking is possible, though this may depend on the hotel's system and the rate type applied. Contact the hotel directly to arrange this.

If your refund has not been received within the timeframe communicated by the hotel, first check with your bank, as processing delays can occur on their end, then follow up directly with the hotel if the issue persists.

Yes, promotional and discounted rates often come with stricter cancellation terms, sometimes being fully non-refundable, in exchange for the lower price. Always read the rate details carefully before booking.

Yes, restaurant table reservations can typically be cancelled or modified by contacting the specific restaurant directly, ideally with as much advance notice as possible, especially for larger group bookings.

Some hotels may offer a short grace period, such as 24 hours after booking, during which cancellation is free even on otherwise non-refundable rates. This is not universal, so check your specific confirmation.

Typically you will need your booking confirmation number, the name used on the reservation, and the dates booked in order for the hotel to locate and process your cancellation request.

This can sometimes happen if the original booking rate was tied to the total number of rooms reserved. Confirm with the hotel whether cancelling part of a group booking will affect the pricing for the rest.

Yes, if you believe your cancellation or refund was handled incorrectly, first raise the issue directly with the hotel to resolve it. If unresolved, you may also have the option to dispute the charge with your card provider.

While not required, travel insurance can help cover non-refundable costs if you need to cancel due to unforeseen circumstances such as illness or travel disruptions, and is worth considering for peace of mind.

Since Ivy Group hotels currently manage their own individual guest benefits rather than a shared network-wide program, any impact on offers or benefits would depend on the specific hotel's policy.

No, since this website is an informational hub rather than a reservation system, all cancellations must be processed through the individual hotel's own website or by contacting them directly.