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71 Jalil Mammadguluzade st, Baku 1065, Azerbaijan
Frequently Asked Questions
Browse answers to the most common questions about staying with Ivy Group. From reservations and check-in details to amenities, cancellation policies, and what to expect at each of our properties—our FAQ section is designed to help you plan with confidence, no matter which of our hotels you choose.
About Ivy Group
Learn more about Ivy Group, a growing hospitality network based in Azerbaijan that brings together several hotels and restaurants across Baku and G...
Our Hotels
Get an overview of the hotels within Ivy Group, from boutique city stays in Baku to a mountain retreat in Gabala. This section answers common quest...
Booking & Reservations
Find answers to the most common questions about booking a stay with Ivy Group, including how to make a reservation, what payment methods are accept...
Check-in & Check-out
Review standard check-in and check-out times across Ivy Group hotels, along with information on early arrivals, late departures, required identific...
Cancellation & Refund Policy
Understand how cancellations and refunds work when booking with Ivy Group hotels. This section covers general timelines for free cancellation, non-...
Dining & Restaurants
Explore common questions about dining across the Ivy Group network, including our in-house restaurants such as Berry, Alba Terrace, Miras, Khalcha,...
Events, Weddings & Conferences
Find out how Ivy Group hotels support weddings, corporate conferences, and private celebrations, with dedicated venues available across several of ...
Facilities & Services
Learn about the facilities and services commonly available across Ivy Group hotels, such as spa and wellness centers, fitness rooms, indoor pools, ...
Contact & Support
Find the best way to reach Ivy Group or any of our individual hotels, whether you have a question before booking or need support during your stay. ...