Standard check-out time is typically 12:00 PM (noon) at most Ivy Group hotels. Specific times may vary slightly, so it is best to confirm with your hotel.

Yes, early check-in requests can be made in advance, either during booking or by contacting the hotel directly. Availability depends on occupancy at the time of your arrival and is not always guaranteed.

Late check-out can often be arranged upon request, subject to availability and hotel occupancy. Some hotels may charge an additional fee for extended check-out times, so it is best to confirm in advance.

You will typically need a valid passport or national ID for check-in, along with the credit card or payment method used at booking, if a deposit or security hold is required.

Yes, hotels commonly request a credit card at check-in to place a hold for incidental charges, such as minibar use or damages, even if the room itself was already paid in full.

This depends on the specific hotel's policy. Some hotels may allow another person to check in with proper authorization and identification, while others require the primary guest to be present. Confirm directly with the hotel.

If you arrive before standard check-in time, most hotels will store your luggage at the front desk so you can explore the area, and will check you in as soon as a room becomes available.

If you need extra time after standard check-out, most hotels can store your luggage at the front desk so you can continue your day before departing, even if your room is no longer available.

Yes, all Ivy Group hotels provide 24-hour front desk service, so assistance with check-in, check-out, or any guest requests is available at any time during your stay.

While not always required, letting the hotel know your expected arrival time, especially if it will be late at night, helps ensure a smoother check-in process and lets staff prepare accordingly.

Guests checking in are generally required to be at least 18 years old. Minors are typically expected to check in together with a parent or legal guardian.

Most hotels require a physical, original identification document at check-in rather than a digital copy or photo, to properly verify your identity.

Late-night arrivals are common and generally not a problem, as long as you have informed the hotel in advance. Since front desks operate 24 hours, check-in can be completed at any hour.

Requirements vary by hotel and by country regulations, but children traveling with a parent or guardian are generally covered under the adult's documentation. It is best to confirm specific requirements with your hotel in advance.

Yes, though this is typically treated as a day-use or full-day booking, and standard nightly rates usually still apply. Contact the hotel directly if you need a same-day stay.

Some hotels may charge a fee for early check-in or late check-out, particularly if it requires holding the room for an extended period. Confirm any potential charges directly with your hotel before your stay.

Yes, most Ivy Group hotels offer complimentary luggage storage at the front desk after check-out, allowing you to continue exploring before your onward travel.

Group bookings may involve a slightly different check-in process, such as a single point of contact handling documentation for multiple rooms. It is best to coordinate this in advance with the hotel.

If your room is not yet ready, the front desk will typically offer to store your luggage and notify you as soon as it becomes available, so you can continue your plans in the meantime.

General check-in and check-out policies are broadly similar across Ivy Group properties, though minor differences may exist. Always confirm specific timing and requirements directly with the hotel you are staying at.

Room upgrades at check-in may be available depending on occupancy, sometimes at an additional cost. It is worth asking the front desk directly upon arrival if an upgrade is of interest to you.

Most Ivy Group hotel rooms are non-smoking. Some properties may offer designated smoking areas elsewhere on-site. Check with your specific hotel for their smoking policy.

Simply contact the front desk, and staff will issue a replacement key or key card after verifying your identity as the registered guest.

Yes, most Ivy Group hotels can arrange a wake-up call upon request through the front desk, helpful for early flights or scheduled meetings.

Some hotels may offer remote check-out arrangements upon prior request, though this is not standard everywhere. It is best to ask the front desk about this option during your stay if it is important to you.

Speak with the front desk as early as possible to request an extension. This is subject to room availability and may involve a rate adjustment depending on current pricing.

Standard times generally remain consistent year-round, though hotels may be less flexible with early check-in or late check-out requests during high-occupancy peak seasons.